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Questions about your account, an enquiry, billing, or your information — send them here. A real person replies, usually within one business day.
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The more detail you give us, the faster we can sort it. If it's about a specific enquiry, include the date it arrived and the client's first name.
One business dayWe aim to reply to every message within one business day, NZ time.
Replacements honouredIf an enquiry missed the bar, flag it — anything that fails qualification gets replaced.
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