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MT Plumbing•Auckland
From 60-hour weeks to getting weekends back
Mike was working 60 hours a week, half of it on admin. With pipehq, he now saves 12 hours per week and has increased his quote conversion from 20% to 45%.
+12 hrs
Hours saved weekly
95% faster
Quote creation time
+125%
Quote conversion
+$8K
Monthly revenue
Owner
Mike T.
Location
Auckland
Team Size
4 technicians
The Challenge
Mike started MT Plumbing 8 years ago. The business grew, but so did the admin. He was spending his evenings doing quotes, his weekends chasing invoices, and constantly worried about missing calls while on jobs. "I got into plumbing to fix things, not to be a secretary," he told us.
The Solution
With pipehq, Mike now creates quotes in 30 seconds using voice, the AI receptionist handles calls 24/7, and automatic follow-ups chase every quote. His invoices go out instantly and payments come in 60% faster.
The Results
Metric
Before
After
Improvement
Hours saved weekly
0
12
+12 hrs
Quote creation time
15 min
30 sec
95% faster
Quote conversion
20%
45%
+125%
Monthly revenue
$35K
$43K
+$8K
Payment time
45 days
18 days
60% faster
“I used to spend Sunday afternoons doing quotes. Now I speak into my phone for 30 seconds and it's done. My wife thinks I hired an assistant.”
M
Mike T.
MT Plumbing