Privacy Policy

1. Introduction

pipehq Limited ("pipehq", "we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

We are based in Auckland, New Zealand and comply with the New Zealand Privacy Act 2020.

2. Information We Collect

Information you provide

• Account information (name, email, phone number, business name)
• Payment information (processed securely via Stripe)
• Voice recordings (for voice quote transcription)
• Customer data you enter into the platform
• Communications with our support team

Information collected automatically

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process voice recordings to generate quotes
• Handle AI receptionist call answering
• Process payments and billing
• Send service-related communications
• Provide customer support
• Improve our services
• Comply with legal obligations

4. Data Sharing

We may share your information with:

• Service providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
• Integration partners: Services you choose to connect (Xero, Google Calendar)
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Voice recordings are processed and then deleted within 30 days. Other data is retained as required by law or legitimate business purposes.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Know how your information is being used

To exercise these rights, contact us at privacy@pipehq.co.nz.

8. Cookies

We use cookies and similar technologies to improve your experience, analyse usage, and deliver relevant content. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Your continued use of pipehq after changes constitutes acceptance of the updated policy.