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SK Plumbing & Gas•Christchurch
Doubled quote conversion with smart follow-up
Sarah's quotes used to go cold because she forgot to follow up. pipehq's automated sequences now chase every quote, doubling her conversion rate.
+109%
Quote conversion
100% followed up
Forgotten quotes
+48%
Jobs per month
Year on year
Revenue growth
Owner
Sarah K.
Location
Christchurch
Team Size
3 technicians
The Challenge
Sarah sent quotes but rarely followed up. "I'd send a quote and then get busy on the next job. Three weeks later I'd remember and by then they'd already gone with someone else. I knew it was costing me but I just didn't have time."
The Solution
pipehq's smart follow-up sends automatic reminders via SMS and email. Behavioural triggers adjust the messaging based on whether they've opened the quote. Every quote gets followed up until it converts or declines.
The Results
Metric
Before
After
Improvement
Quote conversion
22%
46%
+109%
Forgotten quotes
Many
0
100% followed up
Jobs per month
35
52
+48%
Revenue growth
-
+35%
Year on year
“Before pipehq, I was lucky to convert 20% of my quotes. Now I'm at 46% because the system follows up when I forget. Which was always.”
S
Sarah K.
SK Plumbing & Gas